Privacy Policy

Introduction

The Good Inspectors ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our license management platform and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

Information we collect

We collect information that you provide directly to us when you create an account, use our services, make a purchase, or contact us for support. The types of information we may collect include:

Account Information: Name, email address, company name, phone number, and password
Billing Information: Payment card details, billing address, and transaction history (processed securely through our payment processor)
License Data: Information about the licenses you manage, including assigned users, license types, and subscription details
Usage Information: Details about how you use our platform, including features accessed, actions taken, and time spent
Technical Information: IP address, browser type, device information, operating system, and log data
Communications: Any correspondence you send to us, including support tickets and feedback

We also automatically collect certain information when you access our platform through cookies and similar tracking technologies (see our Cookie Policy for more details).

How we use your information

We use the information we collect for various purposes, including:

To provide, maintain, and improve our license management services
To process transactions and manage your subscriptions and billing
To send you technical notices, updates, security alerts, and support messages
To respond to your comments, questions, and customer service requests
To communicate with you about products, services, offers, and events
To monitor and analyze trends, usage, and activities in connection with our services
To detect, prevent, and address technical issues, fraud, and security vulnerabilities
To comply with legal obligations and protect our rights and interests
To personalize and improve your experience on our platform

Information sharing and disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers: We may share information with third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
Legal Requirements: We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or comply with legal obligations
With Your Consent: We may share information with third parties when you have given us explicit consent to do so

All third-party service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the specific purposes for which it was disclosed.

Data security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest using industry-standard protocols
Regular security assessments and penetration testing
Access controls and authentication mechanisms
Secure payment processing through PCI DSS compliant providers
Regular backups and disaster recovery procedures
Employee training on data protection and security best practices

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. Retention periods may vary depending on the type of data and legal requirements, but typically include the duration of your account plus any additional period required for legal, tax, or regulatory purposes.

Your rights and choices

Depending on your location and applicable data protection laws (including GDPR for EU residents), you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (right to be forgotten)
Restriction: Request restriction of processing of your information
Portability: Request a copy of your data in a structured, machine-readable format
Objection: Object to processing of your information for certain purposes
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law. You may also opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your account preferences.

International data transfers

Your information may be transferred to and maintained on servers located outside of your country of residence, where data protection laws may differ. We take appropriate steps to ensure that your information receives an adequate level of protection in accordance with applicable data protection laws, including through the use of standard contractual clauses or other approved transfer mechanisms.

Children's privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. For significant changes, we may provide additional notice, such as an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Last Updated: July 6, 2026

Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information on our contact page. We are committed to addressing your concerns and will respond to your inquiry as promptly as possible.